At MEDRANTH SOLUTION POINT (OPC) PRIVATE LIMITED, we take pride in providing high-quality handicrafts and home décor items. Your satisfaction is our priority, and we strive to ensure a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

  • Returns are accepted for damaged, defective, or incorrect items only.
  • All return requests must be made within 7 days of receiving the product.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return

  • Contact our customer support team at contact@medranthsolution.com or via the contact form on our website.
  • Provide your order number, product details, and photos of the damaged or defective product.
  • Our team will guide you through the return process and provide instructions for shipping the item back.

3. Return Shipping

  • For defective or incorrect products, return shipping costs will be borne by MEDRANTH SOLUTION POINT.
  • For other reasons not related to defects (e.g., change of mind), the customer may be responsible for the return shipping charges.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 7–10 business days.
  • Shipping costs (if any) are non-refundable, except in cases of defective or incorrect products.

5. Exchanges

  • Exchanges are possible for damaged or defective products only.
  • Contact customer support to request an exchange, and we will guide you through the process.
  • Exchanges are subject to product availability.

6. Non-Returnable Items

  • Products that have been used, altered, or damaged due to mishandling are not eligible for return or refund.
  • Custom or personalized items may not be eligible for returns unless defective or damaged.

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

Email: contact@medranthsolution.com
Address: Door Nos. 16/21-1, 2nd Floor, Shah Complex, Opp. Radha Medicals, Bendurwell, Near Kankanady, Mangaluru, Karnataka-575002