At MEDRANTH SOLUTION POINT (OPC) PRIVATE LIMITED, we understand that sometimes plans change. We strive to make the cancellation process simple and transparent. Please read this policy carefully before placing your order.

1. Order Cancellation Eligibility

  • Orders can be cancelled only before the order is dispatched from our warehouse.
  • Once an order has been shipped, it cannot be cancelled. In such cases, our Return and Refund Policy will apply.

2. How to Cancel an Order

  • To cancel your order, contact our customer support team immediately at contact@medranthsolution.com or via our website’s contact form.
  • Provide your order number and reason for cancellation.
  • Our team will confirm whether the cancellation is possible based on the order status.

3. Refunds for Cancelled Orders

  • If the cancellation is approved, your payment will be refunded to the original payment method within 5–7 business days.
  • Refund processing time may vary depending on the payment provider or bank.
  • Any transaction or payment gateway fees charged at the time of payment may be deducted from the refund amount, if applicable.

4. Non-Cancellable Orders

  • Orders that are customized, personalized, or specially made cannot be cancelled once confirmed.
  • Gift cards, discount vouchers, and promotional items are also non-cancellable.

5. Contact Information

For any queries related to order cancellations, please reach out to us:

Email: contact@medranthsolution.com
Address: Door Nos. 16/21-1, 2nd Floor, Shah Complex, Opp. Radha Medicals, Bendurwell, Near Kankanady, Mangaluru, Karnataka-575002